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Your Complete Helpdesk for Amazon Customer Support
ReplyDesk offers Amazon sellers an all-in-one helpdesk and order management solution, so that they can offer better customer service and support across the board. ReplyDesk is designed to seamlessly integrate with any number of Amazon selling accounts, and offers a variety of features, tools, and automations that will help you better manage your Amazon business from start to finish.
Bring all your support tickets and customer queries from Amazon and all your channels into one place, manage everything through a shared mailbox, and offer better customer service across all selling channels. You’ll be able to better prioritize help requests, easily assign support tickets to the best service agent, get clear insights into recurring issues or trends, and offer your buyers a better shopping experience from start to finish.
ReplyDesk is not just a helpdesk for Amazon – it has built-in support for integrating support tickets from eBay, Shopify and many other popular selling platforms. Use ReplyDesk to connect multiple channels across platforms, and more easily manage customer service inquiries from all your sales channels in one place.
Thanks to an intelligent and powerful ticketing system that ensures that you never miss a customer inquiry, smart automated responses, and handy workflow automation tools, your team will be able to resolve tickets more quickly and efficiently. And, with full integration for leading ecommerce selling platforms, you’re able to easily access customer data in one place.
From small businesses to large enterprises, ReplyDesk offers you all the tools you need to provide top-tier customer support on Amazon, WooCommerce, eBay and beyond.
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Browse our 10+ integrations for fully integrated customer and order data.
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ReplyDesk's automated feedback request and review system is the perfect way to boost buyer engagement and improve your Amazon account rating. With ReplyDesk, you’ll be able to send automated feedback requests to customers after they’ve placed an order, and even send out review requests automatically, enabling you to improve your account health and visibility with minimal hands-on work.
Sell and offer support with confidence on all of Amazon’s global selling channels. With automatic message translation, your messages will be translated into the buyer's language, enabling you to communicate more clearly and efficiently. You’ll be able to communicate with buyers on a global scale in their own language, so you can grow your business globally.
ReplyDesk enables you to easily keep track of all your multichannel orders in one place. No matter where you’re selling – Amazon, eBay, or your own website – ReplyDesk consolidates all your orders across all selling channels into one simple and clear interface. Plus, with built-in bulk tracking and shipping tools, you’ll be able to fulfill orders more easily, quickly, and efficiently than ever before.
ReplyDesk enables you to offer professional customer service through an intuitive, simple, and streamlined helpdesk. ReplyDesk is a multichannel help desk that not only simplifies communication with your Amazon customers, but also enables you to process returns, manage orders, and even handle disputes directly through a simple user interface. With a variety of powerful built-in automation features, ReplyDesk helps you spend less time on administrative tasks, and more time growing your business.
Multichannel
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Insights
Disputes
Email Templates
ReplyDesk’s helpdesk makes managing your eBay support simple, easy, and efficient.
ReplyDesk consolidates data from 10+ of the internet's leading marketplaces, webstores, communications platforms, and social media channels, and gives you access to complete end-to-end order data and customer tickets with a single click.
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ReplyDesk Helpdesk Integrations
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