Privacy Policy

Last updated: September 30, 2024

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This Privacy Policy explains our policies and procedures on the collection, use, and disclosure of your personal information when you use the ReplyDesk Service, as well as your privacy rights under the General Data Protection Regulation (GDPR) and other applicable privacy laws. It also explains how the law protects you.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you are located in the European Economic Area (EEA), the United Kingdom (UK), or other regions with similar data protection laws, your rights are outlined under the GDPR and similar regulations.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. These definitions will apply regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to ReplyDesk, Tel Aviv, Israel.
  • Cookies are small files placed on Your device by a website, containing browsing details and preferences.
  • Country refers to Israel.
  • Data Controller refers to the Company, which determines the purposes and means of processing personal data.
  • Data Processor refers to third-party companies that process personal data on behalf of the Data Controller.
  • Data Subject is any living individual whose personal data is being processed.
  • Device means any device that can access the Service, such as a computer, smartphone, or tablet.
  • Personal Data means any information that relates to an identified or identifiable individual, as defined by the GDPR.
  • Service refers to the ReplyDesk website and platform.
  • Service Provider refers to third-party companies employed to assist the Company in facilitating and improving the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., page visit duration).
  • You refers to the individual accessing or using the Service, or the legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide certain personally identifiable information, such as:

  • Email address
  • First and last name
  • Usage Data

Usage Data
Usage Data is collected automatically during the use of the Service. This may include information such as:

  • Your IP address
  • Browser type and version
  • Pages visited on the Service
  • Date and time of your visit

Data from Third Party Services

You may register or log in via third-party social media services (e.g., Google, Facebook)or sales channels(e.g., Amazon, eBay). If you do, we may collect data associated with your social media account, such as your name and email address. Additionally, these Third Party Services have their own Terms of Service and Privacy Policies that you must adhere to. All of our integrations are also GDPR Compliant including our Social Media Integrations, Sales Channels, and Payment Processor.

Legal Basis for Processing Personal Data (EEA and UK Users)

If you are located in the EEA or UK, we will process your Personal Data under the following lawful bases:

  • Performance of a Contract: To fulfill our obligations under a contract with you.
  • Consent: Where you have given us clear consent to process your data for a specific purpose.
  • Legal Obligation: Where the processing is necessary to comply with legal obligations.
  • Legitimate Interests: Where the processing is in our legitimate business interests and not overridden by your data protection rights.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies, but this may limit your ability to use some features of the Service. For more information, see our Cookie Policy.

Use of Your Personal Data

We may use your Personal Data for the following purposes:

  • To provide and maintain the Service
  • To manage your account
  • To communicate with you via email or phone
  • To provide updates, offers, and general information about products and services similar to those you’ve purchased
  • To manage requests and customer service inquiries
  • To improve our Service and user experience through data analysis
  • To detect and prevent fraudulent activity

Your Data Protection Rights (EEA and UK Users)

As a Data Subject under the GDPR, you have the following rights:

  • Right of Access: You have the right to access the Personal Data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccuracies in your Personal Data.
  • Right to Erasure: You have the right to request the deletion of your Personal Data, under certain conditions.
  • Right to Restrict Processing: You can request that we limit the processing of your Personal Data.
  • Right to Data Portability: You can request to receive a copy of your Personal Data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your Personal Data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at support@replydesk.com. We will respond within one month of receiving your request.

Data Deletion

If you wish to request the deletion of your account data, please contact our support team at support@replydesk.com. Upon receiving your request, we will review and process the deletion of your data within 30 days to ensure compliance with GDPR and other privacy regulations.

Retention of Your Personal Data

We will retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Usage Data may be retained for internal analysis or security purposes.

Transfer of Your Personal Data

Your data may be transferred to and processed in locations outside of your jurisdiction, including Israel. We take steps to ensure your data is securely transferred and processed in compliance with applicable privacy regulations, including GDPR.

Disclosure of Your Personal Data

We may disclose your Personal Data:

  • As part of a business transaction, such as a merger or acquisition
  • To comply with legal obligations or court orders
  • To protect the rights, property, or safety of the Company or others

Security of Your Personal Data

We take appropriate technical and organizational measures to secure your Personal Data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Service is not intended for children under the age of 16. If we become aware that we have collected data from children under 16 without parental consent, we will take steps to delete it in compliance with GDPR.

Links to Other Websites

Our Service may contain links to external websites. We are not responsible for the privacy practices of other websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, and the "Last updated" date will be revised. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or your rights under the GDPR, please contact us at support@replydesk.com.

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